DELIVERY & RETURNS
If your questionnaire is approved by a Hairmop doctor, your medication will be dispatched within two to five business days into the Australia Post Express network. General information about Australia Post's delivery times and standards can be confirmed by clicking here.
Australia Post is a third party delivery provider engaged by Hairmop and, as such, Hairmop cannot be liable for any loss or damage (including but not limited to consequential loss) resulting from the conduct of Australia Post.
All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
We will only provide you with a refund on your order if:
- a Hairmop doctor reviews your online questionnaire and determines (at the doctor's sole and absolute discretion) that the product(s) is/are not suitable for your use;
- our money back guarantee applies;
- an item you have ordered is out of stock; or
- a product or pricing error is identified.
Unfortunately, we do not take refunds on any of our products once they have been dispatched. Due to state health regulations general medicines and prescriptions including any preparation that is taken orally cannot be returned or refunded. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with. Refunds, if applicable, will only be made to the card originally used for payment.
Money back guarantee
Hairmop is the first specialised online service where you can get doctor prescription medication for hair loss, all from the comfort of your own home. We aim to provide you with a discreet and convenient way of accessing the most effective treatments to prevent and reverse hair loss.
We believe strongly in evidence-based medicine and have developed our products based on over 25 years of clinical data and research. We are very confident that Hairmop products can make a real difference to your mop. If you are not happy with our products within the first 3 months of use, you may request a refund on the products ordered in accordance with the below terms.
The money back guarantee terms and conditions are as follows:
- available only on "the Regrower" or "the Saviour" packages which must have been purchased online directly from the Hairmop website and must include our Finasteride + product;
- the products must have been taken on a daily basis, as per the instructions on each product;
- you must notify us of your intention to redeem the money back guarantee at least 2 weeks prior to your next scheduled billing date;
- the money back guarantee cannot be claimed on postage and handling ($15) or the doctor consultation ($25), being $40 in total; and
- you can only make claims under the Hairmop money back guarantee once throughout your lifetime.
In order to submit a request for the money back guarantee, please:
- send an email to firstname.lastname@example.org outlining the issue; and
- return the empty product packages AND a receipt/proof of purchase to Hairmop Pty Ltd, 4 Mitchell Road, Rose Bay, New South Wales, 2029.